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Legislative News and Views - Rep. Dean Urdahl (R)

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Rep. Urdahl: Deadline to file Frontier claim is nearing

Thursday, June 25, 2020


ST. PAUL – State Rep. Dean Urdahl, R-Acton Township, urges current or former Frontier Communication customers who are eligible to receive rebates and bill credits for inadequate services to apply before the July 20 deadline.

The Minnesota Public Utilities Commission ordered rebates and bill credits to Frontier customers to compensate them for service quality and reliability problems. The Minnesota Department of Commerce indicates information regarding the settlement and claims for refunds or credits was distributed in Frontier bills and by direct mail last April.

“The Department of Commerce indicates more than 2,000 Minnesotans already have filed a claim, but there must be a whole lot of other people who are eligible since Frontier and it’s affiliate, Citizen Telecommunications, reportedly serves 75,000 households and businesses,” Urdahl said. “I would hope other people who have used Frontier will check to see if they qualify before the deadline.”

Applications for refund or bill credit are available online at

The settlement resulted in the following categories for which a former or current Frontier customer may claim a refund or bill credit:

  • Telephone was out of service and not restored within 24 hours.
  • Incorrect billing for service related to vacation rate.
  • Late fees charged for phone service despite bill being paid on or before due date.
  • Frontier did not cancel telephone service upon request, resulting in additional charges.
  • Charged to receive a paper bill for telephone service.
  • Charged for three-way calling without subscribing to the service.
  • Wrongly charged for directory assistance or 411 calls.
  • Charged an early termination fee on or after Jan. 1, 2016, without having signed an agreement.
  • Inappropriately charged fees to reconnect telephone service.
  • Telephone disconnected without proper notice.
  • Refusal to install local telephone service.
  • Inability to use the telephone due to static, cross talk, or other notice.
  • Installation delay of more than three business days for primary local service line.
  • Same trouble on the same line within 30 days.
  • Frontier missed a repair appointment for telephone service.
  • Customer service representation claimed no trouble report exists from an earlier call regarding the same phone issue.